Contact Support
Contact Jamdesk support for build failures, billing questions, or account issues. Includes expected response times and what to include.
Contact Jamdesk support for help with builds, billing, or account issues.
Email Support
For all support inquiries:
Response Times
| Plan | Response Time |
|---|---|
| Trial | Within 48 hours |
| Pro | Within 24 hours |
Support is available Monday–Friday, 9am–6pm EST.
Live Chat
Chat with us from the widget in the bottom-right corner of any docs page.
What to Include
Include:
Account email:
Project name or ID (found in URL):
Description of the issue:
Steps to reproduce (if applicable):
Error messages or screenshots:
What you've already tried:Common Topics
Check these pages first:
Feature Requests
Email feature ideas to feedback@jamdesk.com with:
- Description of the feature
- Why it would help you
- How you'd use it
We read every request. Demand sets priority.
Bug Reports
Email bug reports to support@jamdesk.com with:
- What you expected to happen
- What actually happened
- Steps to reproduce
- Browser and OS version
- Screenshots if possible
Enterprise Inquiries
For enterprise plans, custom contracts, or volume pricing:
Security Issues
Report security vulnerabilities to:
See our Security page for our responsible disclosure policy.
Status Page
Check service status and subscribe to updates: