Terms of Service

Last updated: January 14, 2026

Summary: These terms govern your use of Jamdesk. By using our platform, you agree to these terms. You own your content, we provide the platform. Please read carefully.

1. Agreement Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Even Flow Solutions, LLC ("Jamdesk," "we," "us," or "our") governing your access to and use of the Jamdesk platform and services.

By creating an account, accessing, or using our services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. You must be at least 18 years of age to use our services.

By using our services, you consent to receive electronic communications from us, including service announcements, administrative messages, and other notices. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

2. Definitions

  • "Service" means the Jamdesk documentation platform, including all features, tools, and functionality we provide.
  • "Customer" means the individual or entity that has agreed to these Terms and uses the Service.
  • "Customer Content" means all documentation, text, images, code, and other materials you upload, create, or transmit through the Service.
  • "Account" means your registered account with Jamdesk.
  • "Subscription" means a paid plan providing access to specific features and usage limits.
  • "Authorized Users" means individuals authorized by you to access and use the Service under your Account, including employees, contractors, and team members.

3. Account Registration

To use certain features of the Service, you must create an Account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account. You may permit Authorized Users to access the Service under your Account, and you are responsible for ensuring that all Authorized Users comply with these Terms.

4. License & Service

License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your Subscription.

License Restrictions

You may not:

  • Sublicense, sell, resell, transfer, assign, or distribute the Service
  • Modify, adapt, or create derivative works based on the Service
  • Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code
  • Access the Service to build a competitive product or service
  • Use the Service beyond the scope of the license granted herein

Service Description

Jamdesk provides a documentation hosting platform that enables you to create, deploy, and manage documentation sites. Our Service includes documentation site creation and hosting, build and deployment services, analytics and usage insights, custom domain support, and API access (subject to plan limitations).

Service Modifications & Support

We reserve the right to modify, update, or discontinue any aspect of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuance of the Service. We will use reasonable efforts to provide support for the Service via email, without guaranteed response times unless otherwise specified in a separate agreement.

5. Customer Content

Ownership

You retain all intellectual property rights in and to your Customer Content. We do not claim ownership of any Customer Content you submit to the Service.

License to Jamdesk

By uploading Customer Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and distribute your Customer Content solely as necessary to provide the Service to you.

Aggregated Data

We may collect and use aggregated, anonymized, or de-identified data derived from your use of the Service for benchmarking, analytics, marketing, and service improvement purposes. Such data will not identify you or your Customer Content.

Content Responsibility & Downgrade Handling

You are solely responsible for your Customer Content and the consequences of posting or publishing it. You represent and warrant that you have all necessary rights to your Customer Content and that it does not violate any laws or third-party rights. If you downgrade to a lower-tier plan, certain features may become unavailable and data exceeding your new plan's limits may be inaccessible. You are responsible for exporting or deleting data before downgrading.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to use the Service in any way that violates any applicable law or regulation, infringes the rights of others, interferes with or disrupts the Service, transmits malicious code or harmful content, or attempts to gain unauthorized access to our systems.

7. Platform Features

API Usage

If your plan includes API access, API access is subject to rate limits as specified in your plan. We reserve the right to throttle or suspend API access if you exceed these limits. You are responsible for maintaining the security of your API keys and tokens. Do not share API credentials or embed them in client-side code. You may not use the API to scrape, harvest, or collect data from other users' documentation sites.

Custom Domains

You retain ownership of any custom domains you connect to the Service. You are responsible for properly configuring DNS records for your custom domains. We automatically provision SSL certificates for custom domains, which remain our property and are managed by us for the duration of your use.

8. Payment Terms

Fees & Billing

You agree to pay all fees associated with your Subscription as described on our pricing page. All fees are quoted in U.S. dollars. Subscriptions are billed in advance on a monthly or annual basis and automatically renew unless you cancel before the renewal date.

Price Changes & Refunds

We may change our prices at any time with at least 30 days' notice. Your continued use of the Service after a price change constitutes acceptance of the new pricing. All fees are non-refundable. You may cancel at any time and continue to have access until the end of your current billing period.

Late Payments & Taxes

Overdue payments will accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law). You agree to pay all costs of collection, including reasonable attorney's fees, if we must pursue collection. All fees are exclusive of taxes. You are responsible for paying all applicable taxes, except for taxes based on our net income.

Free Trials & Beta Features

We may offer free trials of paid features, which terminate unless you subscribe to a paid plan. Beta or preview features are provided "AS IS" without warranty and may be discontinued at any time without notice. You should not rely on beta features for production use.

9. Third-Party Services

The Service may integrate with third-party services including GitHub (repository integration), Stripe (payment processing), Google Cloud/Firebase (infrastructure), and Cloudflare (CDN and security). Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party services.

The Service may incorporate open source software components, which are licensed under their respective open source licenses. Nothing in these Terms limits your rights under, or grants you rights that supersede, any such licenses.

10. Intellectual Property

Jamdesk IP & No Implied Licenses

The Service, including all software, designs, text, graphics, and other content provided by us, is owned by Jamdesk and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited license expressly granted herein. All rights not expressly granted are reserved.

Trademarks & Feedback

"Jamdesk" and our logos are trademarks of Even Flow Solutions, LLC. You may not use our trademarks without our prior written consent. If you provide us with feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without any obligation to you.

Publicity Rights & DMCA

You grant us the right to use your company name and logo in our marketing materials, customer lists, and case studies. You may opt out by contacting us at legal@jamdesk.com. We respect intellectual property rights and will respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act.

11. Privacy & Data

Privacy & Security

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. For customers requiring GDPR-compliant data processing, we offer a Data Processing Addendum. We implement industry-standard security measures to protect your data. For details, see our Security page.

Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to third parties except as necessary to perform obligations under these Terms or as required by law. Confidentiality obligations do not apply to information that is publicly available, was known prior to disclosure, is independently developed, or is received from a third party without restrictions.

AI & Machine Learning

We will not use your Customer Content to train artificial intelligence or machine learning models. Your documentation and data remain yours and will not be used to improve AI systems, whether operated by us or third parties. This prohibition applies to all forms of machine learning, including large language models, neural networks, and other AI technologies.

12. Export Controls

The Service may be subject to export control laws and regulations. You agree to comply with all applicable export laws and regulations, including U.S. Export Administration Regulations and sanctions programs administered by the Office of Foreign Assets Control (OFAC). You may not use the Service if you are located in, under the control of, or a national or resident of any country subject to U.S. sanctions, or if you are on any U.S. government restricted party list.

13. Warranties & Liability

Limited Warranty & Disclaimer

We warrant that the Service will perform substantially as described in our documentation. This warranty does not apply to free plans, trials, or beta features. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL JAMDESK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS WILL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) TEN THOUSAND DOLLARS ($10,000). For free plan users, our total liability will not exceed one hundred dollars ($100).

The limitations of liability in this section reflect the allocation of risk between the parties and are an essential basis of the bargain between us.

14. Indemnification & Termination

Your Indemnification

You agree to indemnify, defend, and hold harmless Jamdesk and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your Customer Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

Our Indemnification

We will indemnify you against third-party claims that the Service infringes a valid patent, copyright, or trademark, provided you promptly notify us of such claim and cooperate in its defense.

Term & Termination

These Terms are effective until terminated by either party. Subscriptions continue for the period specified in your plan and automatically renew unless cancelled. You may cancel your Subscription at any time through your account settings. We may terminate your Account for any reason with 30 days' prior notice. Either party may terminate immediately if the other party materially breaches these Terms and fails to cure within 30 days. We may suspend or terminate your access immediately if you violate the Acceptable Use Policy or if required by law.

Effect of Termination

Upon termination, your right to use the Service will cease. You will have 14 days after termination to export your Customer Content. After this period, we may delete your data without further notice. We may terminate Accounts that have been inactive for 12 months or more with at least 30 days' notice.

Survival

Sections 5 (Customer Content - Ownership), 10 (Intellectual Property), 11 (Privacy & Data), 13 (Warranties & Liability), and 15 (General & Legal) will survive termination.

Modifications to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice before any material changes take effect by posting the updated Terms and notifying you via email. Your continued use of the Service after the effective date constitutes your acceptance of the modified Terms.

Governing Law & Arbitration

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any dispute arising from or relating to these Terms or the Service will be resolved by binding arbitration conducted in New York, New York. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action & Jury Trial Waiver

YOU AND JAMDESK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

Statute of Limitations

Any claim arising from or relating to these Terms must be brought within one (1) year after the cause of action accrues, or such claim is permanently barred.

General Provisions

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and Jamdesk regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, war, terrorism, or internet service failures. All rights and remedies provided under these Terms are cumulative and not exclusive. These Terms do not create any third-party beneficiary rights.

Notices & Contact

Notices to you may be sent to the email address associated with your Account. Notices to us should be sent to legal@jamdesk.com.

If you have questions about these Terms of Service, please contact us at legal@jamdesk.com or visit www.jamdesk.com.

Even Flow Solutions, LLC
Operating as Jamdesk

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