Terms of Service

Summary: These terms govern your use of Jamdesk. By using our platform, you agree to these terms. You own your content, we provide the platform. Please read carefully.

Please note: These Terms include a binding arbitration clause, a class-action and jury-trial waiver, and a one-year limitations period (Section 15). These limits do not apply to consumers in the EEA, UK, or Switzerland where local law prohibits them.

1. Agreement Overview

These Terms of Service ("Terms") are a binding agreement between you ("Customer," "you," or "your") and Even Flow Solutions, LLC ("Jamdesk," "we," "us," or "our") governing your use of the Jamdesk platform.

By creating an account or using our services, you agree to these Terms. If you are acting on behalf of an organization, you represent that you have the authority to bind that organization. You must be at least 18 years old to use our services.

You consent to receive electronic communications from us, including service announcements and administrative notices. These electronic communications satisfy any legal requirement for written notice.

2. Definitions

• "Service" — the Jamdesk documentation platform, including all features, tools, and functionality we provide.
• "Customer Content" — all documentation, text, images, code, and other materials you upload or create through the Service.
• "Account" — your registered Jamdesk account.
• "Subscription" — a paid plan with access to specific features and usage limits.
• "Authorized Users" — individuals you authorize to use the Service under your Account, including employees, contractors, and team members.
• "CLI" — the Jamdesk command-line interface, distributed as an open-source npm package under the Apache License 2.0, used for local development, content validation, and deployment.
• "Enterprise Customer" — a Customer that has entered into a separately countersigned written agreement with Jamdesk that supersedes or modifies these standard Terms.

3. Account Registration

Some features require an Account. You agree to provide accurate information during registration and keep it up to date.

You are responsible for your Account credentials and all activity under your Account. Notify us immediately of any unauthorized use. You may allow Authorized Users to access the Service under your Account, and you are responsible for their compliance with these Terms.

4. License & Service

License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your Subscription term.

License Restrictions

You may not:

• Sublicense, sell, resell, transfer, assign, or distribute the Service
• Modify or create derivative works based on the Service
• Reverse engineer, disassemble, or decompile the Service
• Access the Service to build a competing product
• Use the Service beyond the scope of your license

What We Provide

Jamdesk is a documentation hosting platform. We provide site creation and hosting, build and deployment services, analytics, custom domain support, and API access (subject to your plan).

Changes & Support

We may modify, update, or discontinue any part of the Service at any time, with or without notice. We are not liable for any changes to or discontinuation of the Service. We provide email support without guaranteed response times unless specified in a separate agreement.

Command-Line Interface (CLI)

The Jamdesk CLI is open-source under the Apache License 2.0. Source code is at github.com/jamdesk/jamdesk-cli. The CLI source code is governed by the Apache License, not these Terms.

When the CLI interacts with the Jamdesk platform — builds, deployments, hosting, or any cloud functionality — that use is governed by these Terms, including the Acceptable Use Policy and your plan's usage limits. The open-source license does not grant access to our hosted services, APIs, or infrastructure beyond what your plan includes.

THE CLI IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND UNDER THE APACHE LICENSE 2.0. WE ARE NOT LIABLE FOR ANY DAMAGES FROM YOUR USE OF THE CLI, INCLUDING DATA LOSS, SYSTEM FAILURES, INCOMPATIBILITY WITH YOUR SYSTEMS OR THIRD-PARTY SOFTWARE, OR INTERRUPTIONS TO YOUR WORKFLOW.

We may modify, update, or discontinue the CLI at any time without notice. We are not obligated to maintain backward compatibility or support any particular version.

5. Customer Content

Ownership

You retain all rights to your Customer Content. We do not claim ownership of anything you upload.

License to Jamdesk

By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and distribute your Customer Content solely to provide the Service.

Aggregated Data

We may use aggregated and de-identified data derived from your use of the Service for benchmarking, analytics, and service improvement. This data will not be used in any form that could reasonably be used to identify you or your content.

Your Responsibility & Backups

You are solely responsible for your Customer Content and the consequences of publishing it. You represent that you have all necessary rights to your content and that it does not violate any law or third-party right.

You are responsible for maintaining your own backups. We are not liable for any loss, corruption, or unavailability of Customer Content, whether from system failures, account termination, or service changes.

If you downgrade your plan, features may become unavailable and data exceeding your new limits may be inaccessible. Export or delete data before downgrading.

6. Acceptable Use

Your use of the Service — through the dashboard, CLI, API, or any other means — is subject to our Acceptable Use Policy, incorporated here by reference. Do not use the Service to violate laws, infringe rights, disrupt the platform, transmit malicious code, or gain unauthorized access to our systems.

We may review, monitor, or remove Customer Content at our sole discretion and without notice if we believe it violates these Terms, applicable law, or for any other reason. We have no obligation to do so.

7. Platform Features

API Usage

API access is subject to rate limits per your plan. We may throttle or suspend access if you exceed them. Keep your API keys secure — do not share credentials or embed them in client-side code. Do not use the API to scrape data from other users' sites.

Custom Domains

You own your custom domains. You are responsible for DNS configuration. We provision SSL certificates for your domains — these certificates remain ours for the duration of your use.

8. Payment Terms

Fees & Billing

Fees are as described on our pricing page, quoted in U.S. dollars. Subscriptions are billed in advance (monthly or annual) and auto-renew unless you cancel before the renewal date.

Price Changes & Refunds

We may change prices with at least 30 days' notice. Continued use after a price change means you accept the new pricing. All fees are non-refundable, except as otherwise stated in these Terms. Cancel anytime and keep access until the end of your current billing period.

Late Payments & Taxes

Overdue payments accrue interest at 1.5% per month (or the legal maximum). You agree to pay collection costs, including reasonable attorney's fees. All fees exclude taxes — you are responsible for applicable taxes, except those based on our net income.

Free Trials & Beta Features

Free trials end unless you subscribe. Beta features are "AS IS" without warranty and may be discontinued at any time. Do not rely on beta features for production use.

9. Third-Party Services

The Service integrates with third-party providers: GitHub (repository integration), Stripe (payments), Google Cloud/Firebase (infrastructure), and Cloudflare (CDN and security). Your use of these services is subject to their own terms. We are not responsible for third-party practices.

The Service includes open-source components licensed under their respective licenses. The Jamdesk CLI is licensed under Apache 2.0. Nothing in these Terms limits your rights under applicable open-source licenses.

10. Intellectual Property

Our IP

The Service — including software, designs, text, graphics, and all content we provide — is owned by Jamdesk and protected by intellectual property laws. These Terms grant you only the limited license described in Section 4. All other rights are reserved.

Trademarks & Feedback

"Jamdesk" and our logos are trademarks of Even Flow Solutions, LLC. Do not use them without written consent. If you give us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without obligation to you.

Publicity

You grant us the right to use your company name and logo in marketing materials, customer lists, and case studies. Opt out anytime by emailing legal@jamdesk.com. For Enterprise Customers (as defined in Section 2), use of your name or logo requires your prior written consent.

Copyright Infringement (DMCA)

We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (17 U.S.C. § 512). Notices and counter-notices should be sent to our designated agent:

DMCA Designated Agent — Even Flow Solutions, LLC
Email: legal@jamdesk.com
Mail: 1900 Broadway, New York, NY 10023, USA — attn: DMCA Agent

To be effective, a notice must include the information required by 17 U.S.C. § 512(c)(3), including your physical or electronic signature, identification of the copyrighted work claimed to be infringed, identification of the infringing material and its location, your contact information, a statement of good-faith belief that the use is not authorized, and a statement under penalty of perjury that the notice is accurate and that you are authorized to act. We may terminate accounts of repeat infringers in appropriate circumstances.

11. Privacy & Data

Privacy & Security

Our Privacy Policy governs how we handle personal information and is part of these Terms. See our Security page for details on how we protect your data.

Our Data Processing Addendum("DPA") is automatically incorporated into and forms part of these Terms for any Customer whose processing of personal data through the Service is subject to the EU GDPR, the UK GDPR, or Swiss data-protection law. No separate signature is required. A countersigned copy is available on request from privacy@jamdesk.com.

Confidentiality

Each party will keep the other's confidential information private and not disclose it except as needed to fulfill these Terms or as required by law. Standard exceptions apply: public information, independently developed material, and information received from third parties without restriction.

AI & Machine Learning

We will not use your Customer Content to train general-purpose or third-party AI or machine learning models. Your documentation stays yours. We will not share it with, or make it available to, any third party for the purpose of training their models, and our AI sub-processors are contractually prohibited from training on your content.

Features that use machine learning at inference time to serve your own instance of the Service — for example, retrieval, ranking, embeddings, or answer generation drawn from your own content — are permitted and are not considered training. We do not fine-tune, distill, or otherwise create new model weights from your Customer Content, including model weights scoped to a single customer.

12. Export Controls

You agree to comply with all applicable export laws, including U.S. Export Administration Regulations and OFAC sanctions programs. You may not use the Service if you are in a sanctioned country or on any U.S. government restricted party list.

13. Warranties & Liability

Service Availability

WE DO NOT GUARANTEE ANY LEVEL OF UPTIME, AVAILABILITY, OR PERFORMANCE. The Service may experience scheduled and unscheduled downtime. We use commercially reasonable efforts to stay available but make no specific uptime commitments.

Enterprise customers may negotiate separate Service Level Agreements with specific uptime, support, and remedy commitments. Where an SLA exists, it governs over these Terms for the commitments it covers.

Warranty Disclaimer

We warrant that the Service will perform substantially as described in our documentation. This does not apply to free plans, trials, or beta features. Your sole and exclusive remedy, and our sole obligation, for any breach of this warranty is, at our option, (a) correction of the non-conforming Service or (b) a pro-rated refund of fees paid for the affected period.

EXCEPT FOR THIS LIMITED WARRANTY, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Third-Party Services

We rely on third-party providers to deliver the Service (including cloud infrastructure, CDN, payment processing, email delivery, and AI inference). We are not liable for any failure, outage, data loss, security incident, or change caused by or originating with a third-party provider, even where that provider is necessary for the Service to function. Your remedy for third-party failures lies against that third party, not against us.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAMDESK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, REGARDLESS OF LEGAL THEORY.

OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $10,000. FOR FREE PLAN USERS, OUR TOTAL LIABILITY WILL NOT EXCEED $100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that applicable law does not permit to be limited.

These liability limits reflect the risk allocation between us and are a fundamental part of this agreement.

14. Indemnification & Termination

Your Indemnification

You agree to indemnify, defend, and hold harmless Jamdesk and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your Customer Content; (c) your violation of these Terms; (d) your violation of any third-party right; or (e) your use of the CLI, including any damages to your systems, data, or development environment.

Our Indemnification

We will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a valid patent, copyright, or trademark, provided you promptly notify us, give us sole control of the defense and settlement, and cooperate with us.

We have no obligation under this Section for claims arising from: (a) your Customer Content; (b) use of the Service in combination with third-party products or services not provided by us; (c) modifications to the Service not made by us; (d) use in breach of these Terms; or (e) use after we have notified you to stop. If the Service becomes, or we believe may become, subject to an infringement claim, we may at our option (i) procure the right for you to continue using it, (ii) modify it so it is non-infringing, or (iii) terminate the affected Service and refund any prepaid, unused fees.

This Section states our sole liability and your sole remedy for any third-party infringement claim. Our total aggregate liability under this Section is capped at the amount set out in Section 13(b) and applies regardless of legal theory, including any theory of negligence (ordinary or gross), willful misconduct, or statutory liability. For the avoidance of doubt, the carve-outs in Section 13 ("Nothing in these Terms limits … gross negligence …") do not disapply the cap on our indemnification obligations in this Section.

Termination

These Terms remain in effect until terminated. Subscriptions auto-renew unless cancelled. You may cancel anytime through your account settings.

We may suspend or terminate your access at any time, for any reason, at our sole discretion. For paid customers, we will give at least 30 days' notice for termination without cause and refund any prepaid, unused portion of your Subscription. For free plan users, we may terminate at any time without notice or liability.

We may terminate immediately and without notice if: (a) you violate these Terms or the Acceptable Use Policy; (b) your use poses a security risk; (c) your use may expose us to legal liability; (d) your Account has been inactive for 12 months or more; or (e) required by law. Either party may terminate immediately if the other materially breaches and fails to cure within 30 days of written notice.

After Termination

Your right to use the Service ends immediately. You have 14 days to export your content. After that, we may delete it without notice or liability. We have no obligation to retain or return anything after this window.

Survival

Sections 4 (CLI warranty disclaimer), 5 (content ownership), 6 (acceptable use), 10 (intellectual property), 11 (privacy & data), 12 (export controls), 13 (warranties & liability), 14 (indemnification), and 15 (general & legal) survive termination.

15. General & Legal

Changes to These Terms

We may update these Terms at any time. For material changes to paid customers, we give at least 30 days' notice by email and by posting updated Terms. Non-material changes take effect immediately when posted. For free plan users, changes take effect 7 days after posting.

Continued use after changes take effect means you accept the updated Terms. If you disagree, your sole remedy is to stop using the Service.

Governing Law & Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules.

Any dispute arising from these Terms or the Service will be resolved by binding arbitration in New York, New York, administered under the rules of the American Arbitration Association. The arbitrator's award may be entered in any court of competent jurisdiction.

Exception: Either party may bring claims in small claims court (in New York County) if the claim qualifies, without first going through arbitration.

Equitable relief. Notwithstanding the arbitration clause, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its confidential information, intellectual property, or data, without the need to post a bond or prove irreparable harm.

EEA, UK, and Switzerland consumers. If you are a natural person resident in the European Economic Area, the United Kingdom, or Switzerland, using the Service outside any trade, business, craft, or profession, the arbitration clause, class-action and jury-trial waivers, choice of New York law, and one-year limitations period above do not apply to you to the extent they are unenforceable under local mandatory law. Your statutory rights as a consumer are unaffected, and you may bring proceedings in the courts of your country of residence, applying its local mandatory law.

Class Action & Jury Trial Waiver

YOU AND JAMDESK EACH AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE RELATED TO THESE TERMS.

Statute of Limitations

Any claim under these Terms must be brought within one (1) year of when it arose, or it is permanently barred, except where applicable law does not permit this limitation.

California Auto-Renewal Notice

For California residents (Cal. Bus. & Prof. Code § 17600 et seq.): your Subscription will automatically renew for successive periods of the same length at the then-current rate until cancelled. You may cancel at any time through your account settings or by emailing legal@jamdesk.com. Cancellation takes effect at the end of your current billing period.

General Provisions

These Terms, our Privacy Policy, Acceptable Use Policy, and any other referenced policies are the entire agreement between you and Jamdesk. If any provision is unenforceable, the rest remains in full effect.

You cannot assign, transfer, or delegate these Terms or any rights or obligations under them, in whole or in part, without our prior written consent. Any attempted assignment by you without such consent is void and of no effect. We may assign, transfer, or delegate these Terms (in whole or in part), or any of our rights and obligations under them, at our sole discretion and without notice to you or your consent or approval — including in connection with a merger, acquisition, consolidation, reorganization, change of control, divestiture, bankruptcy or insolvency proceeding, sale of equity or assets, or any similar transaction. Our failure to enforce a provision is not a waiver.

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, fire, flood, pandemic or epidemic, war, terrorism, civil unrest, strikes or labor disputes, government action or orders, export-control or sanctions measures, cyberattacks (including denial-of-service attacks), failures or outages of cloud, hosting, payment, telecommunications, DNS, or other third-party infrastructure providers, and failures or defects in supply-chain, open-source, or dependency software. All rights and remedies under these Terms are cumulative. These Terms do not create third-party beneficiary rights.

Contact

Notices to you go to your Account email. Notices to us go to legal@jamdesk.com.

Questions? Email legal@jamdesk.com or visit www.jamdesk.com.

Even Flow Solutions, LLC
Operating as Jamdesk
1900 Broadway, New York, NY 10023, USA