Summary: These terms govern your use of Jamdesk. By using our platform, you agree to these terms. You own your content, we provide the platform. Please read carefully.

1. Agreement Overview

These Terms of Service ("Terms") are a binding agreement between you ("Customer," "you," or "your") and Even Flow Solutions, LLC ("Jamdesk," "we," "us," or "our") governing your use of the Jamdesk platform.

By creating an account or using our services, you agree to these Terms. If you are acting on behalf of an organization, you represent that you have the authority to bind that organization. You must be at least 18 years old to use our services.

You consent to receive electronic communications from us, including service announcements and administrative notices. These electronic communications satisfy any legal requirement for written notice.

2. Definitions

"Service" — the Jamdesk documentation platform, including all features, tools, and functionality we provide.
"Customer Content" — all documentation, text, images, code, and other materials you upload or create through the Service.
"Account" — your registered Jamdesk account.
"Subscription" — a paid plan with access to specific features and usage limits.
"Authorized Users" — individuals you authorize to use the Service under your Account, including employees, contractors, and team members.
"CLI" — the Jamdesk command-line interface, distributed as an open-source npm package under the Apache License 2.0, used for local development, content validation, and deployment.

3. Account Registration

Some features require an Account. You agree to provide accurate information during registration and keep it up to date.

You are responsible for your Account credentials and all activity under your Account. Notify us immediately of any unauthorized use. You may allow Authorized Users to access the Service under your Account, and you are responsible for their compliance with these Terms.

4. License & Service

License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your Subscription term.

License Restrictions

You may not:

Sublicense, sell, resell, transfer, assign, or distribute the Service
Modify or create derivative works based on the Service
Reverse engineer, disassemble, or decompile the Service
Access the Service to build a competing product
Use the Service beyond the scope of your license

What We Provide

Jamdesk is a documentation hosting platform. We provide site creation and hosting, build and deployment services, analytics, custom domain support, and API access (subject to your plan).

Changes & Support

We may modify, update, or discontinue any part of the Service at any time, with or without notice. We are not liable for any changes to or discontinuation of the Service. We provide email support without guaranteed response times unless specified in a separate agreement.

Command-Line Interface (CLI)

The Jamdesk CLI is open-source under the Apache License 2.0. Source code is at github.com/jamdesk/jamdesk-cli. The CLI source code is governed by the Apache License, not these Terms.

When the CLI interacts with the Jamdesk platform — builds, deployments, hosting, or any cloud functionality — that use is governed by these Terms, including the Acceptable Use Policy and your plan's usage limits. The open-source license does not grant access to our hosted services, APIs, or infrastructure beyond what your plan includes.

THE CLI IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND UNDER THE APACHE LICENSE 2.0. WE ARE NOT LIABLE FOR ANY DAMAGES FROM YOUR USE OF THE CLI, INCLUDING DATA LOSS, SYSTEM FAILURES, INCOMPATIBILITY WITH YOUR SYSTEMS OR THIRD-PARTY SOFTWARE, OR INTERRUPTIONS TO YOUR WORKFLOW.

We may modify, update, or discontinue the CLI at any time without notice. We are not obligated to maintain backward compatibility or support any particular version.

5. Customer Content

Ownership

You retain all rights to your Customer Content. We do not claim ownership of anything you upload.

License to Jamdesk

By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and distribute your Customer Content solely to provide the Service.

Aggregated Data

We may use aggregated, anonymized data derived from your use of the Service for benchmarking, analytics, marketing, and improvement. This data will not identify you or your content.

Your Responsibility & Backups

You are solely responsible for your Customer Content and the consequences of publishing it. You represent that you have all necessary rights to your content and that it does not violate any law or third-party right.

You are responsible for maintaining your own backups. We are not liable for any loss, corruption, or unavailability of Customer Content, whether from system failures, account termination, or service changes.

If you downgrade your plan, features may become unavailable and data exceeding your new limits may be inaccessible. Export or delete data before downgrading.

6. Acceptable Use

Your use of the Service — through the dashboard, CLI, API, or any other means — is subject to our Acceptable Use Policy, incorporated here by reference. Do not use the Service to violate laws, infringe rights, disrupt the platform, transmit malicious code, or gain unauthorized access to our systems.

We may review, monitor, or remove Customer Content at our sole discretion and without notice if we believe it violates these Terms, applicable law, or for any other reason. We have no obligation to do so.

7. Platform Features

API Usage

API access is subject to rate limits per your plan. We may throttle or suspend access if you exceed them. Keep your API keys secure — do not share credentials or embed them in client-side code. Do not use the API to scrape data from other users' sites.

Custom Domains

You own your custom domains. You are responsible for DNS configuration. We provision SSL certificates for your domains — these certificates remain ours for the duration of your use.

8. Payment Terms

Fees & Billing

Fees are as described on our pricing page, quoted in U.S. dollars. Subscriptions are billed in advance (monthly or annual) and auto-renew unless you cancel before the renewal date.

Price Changes & Refunds

We may change prices with at least 30 days' notice. Continued use after a price change means you accept the new pricing. All fees are non-refundable, except as otherwise stated in these Terms. Cancel anytime and keep access until the end of your current billing period.

Late Payments & Taxes

Overdue payments accrue interest at 1.5% per month (or the legal maximum). You agree to pay collection costs, including reasonable attorney's fees. All fees exclude taxes — you are responsible for applicable taxes, except those based on our net income.

Free Trials & Beta Features

Free trials end unless you subscribe. Beta features are "AS IS" without warranty and may be discontinued at any time. Do not rely on beta features for production use.

9. Third-Party Services

The Service integrates with third-party providers: GitHub (repository integration), Stripe (payments), Google Cloud/Firebase (infrastructure), and Cloudflare (CDN and security). Your use of these services is subject to their own terms. We are not responsible for third-party practices.

The Service includes open-source components licensed under their respective licenses. The Jamdesk CLI is licensed under Apache 2.0. Nothing in these Terms limits your rights under applicable open-source licenses.

10. Intellectual Property

Our IP

The Service — including software, designs, text, graphics, and all content we provide — is owned by Jamdesk and protected by intellectual property laws. These Terms grant you only the limited license described in Section 4. All other rights are reserved.

Trademarks & Feedback

"Jamdesk" and our logos are trademarks of Even Flow Solutions, LLC. Do not use them without written consent. If you give us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without obligation to you.

Publicity & DMCA

You grant us the right to use your company name and logo in marketing materials, customer lists, and case studies. Opt out anytime by emailing legal@jamdesk.com. We respond to copyright infringement notices under the DMCA.

11. Privacy & Data

Privacy & Security

Our Privacy Policy governs how we handle personal information and is part of these Terms. We offer a Data Processing Addendum for GDPR compliance. See our Security page for details on how we protect your data.

Confidentiality

Each party will keep the other's confidential information private and not disclose it except as needed to fulfill these Terms or as required by law. Standard exceptions apply: public information, independently developed material, and information received from third parties without restriction.

AI & Machine Learning

We will not use your Customer Content to train AI or machine learning models. Your documentation stays yours and will not be fed into AI systems — ours or anyone else's. This covers all forms of machine learning, including large language models.

12. Export Controls

You agree to comply with all applicable export laws, including U.S. Export Administration Regulations and OFAC sanctions programs. You may not use the Service if you are in a sanctioned country or on any U.S. government restricted party list.

13. Warranties & Liability

Service Availability

WE DO NOT GUARANTEE ANY LEVEL OF UPTIME, AVAILABILITY, OR PERFORMANCE. The Service may experience scheduled and unscheduled downtime. We use commercially reasonable efforts to stay available but make no specific uptime commitments.

Enterprise customers may negotiate separate Service Level Agreements with specific uptime, support, and remedy commitments. Where an SLA exists, it governs over these Terms for the commitments it covers.

Warranty Disclaimer

We warrant that the Service will perform substantially as described in our documentation. This does not apply to free plans, trials, or beta features.

EXCEPT FOR THIS LIMITED WARRANTY, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAMDESK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, REGARDLESS OF LEGAL THEORY.

OUR TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE LESSER OF: (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $10,000. FOR FREE PLAN USERS, OUR TOTAL LIABILITY WILL NOT EXCEED $100.

These liability limits reflect the risk allocation between us and are a fundamental part of this agreement.

14. Indemnification & Termination

Your Indemnification

You agree to indemnify, defend, and hold harmless Jamdesk and its officers, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your Customer Content; (c) your violation of these Terms; (d) your violation of any third-party right; or (e) your use of the CLI, including any damages to your systems, data, or development environment.

Our Indemnification

We will indemnify you against third-party claims that the Service infringes a valid patent, copyright, or trademark, provided you promptly notify us and cooperate in the defense.

Termination

These Terms remain in effect until terminated. Subscriptions auto-renew unless cancelled. You may cancel anytime through your account settings.

We may suspend or terminate your access at any time, for any reason, at our sole discretion. For paid customers, we will give at least 30 days' notice for termination without cause and refund any prepaid, unused portion of your Subscription. For free plan users, we may terminate at any time without notice or liability.

We may terminate immediately and without notice if: (a) you violate these Terms or the Acceptable Use Policy; (b) your use poses a security risk; (c) your use may expose us to legal liability; (d) your Account has been inactive for 12 months or more; or (e) required by law. Either party may terminate immediately if the other materially breaches and fails to cure within 30 days of written notice.

After Termination

Your right to use the Service ends immediately. You have 14 days to export your content. After that, we may delete it without notice or liability. We have no obligation to retain or return anything after this window.

Survival

Sections 4 (CLI warranty disclaimer), 5 (content ownership), 10 (intellectual property), 11 (privacy & data), 13 (warranties & liability), 14 (indemnification), and 15 (general & legal) survive termination.

15. General & Legal

Changes to These Terms

We may update these Terms at any time. For material changes to paid customers, we give at least 30 days' notice by email and by posting updated Terms. Non-material changes take effect immediately when posted. For free plan users, changes take effect 7 days after posting.

Continued use after changes take effect means you accept the updated Terms. If you disagree, your sole remedy is to stop using the Service.

Governing Law & Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules.

Any dispute arising from these Terms or the Service will be resolved by binding arbitration in New York, New York, administered under the rules of the American Arbitration Association. The arbitrator's award may be entered in any court of competent jurisdiction.

Exception: Either party may bring claims in small claims court (in New York County) if the claim qualifies, without first going through arbitration.

Class Action & Jury Trial Waiver

YOU AND JAMDESK EACH AGREE TO BRING CLAIMS ONLY IN YOUR INDIVIDUAL CAPACITY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE RELATED TO THESE TERMS.

Statute of Limitations

Any claim under these Terms must be brought within one (1) year of when it arose, or it is permanently barred.

General Provisions

These Terms, our Privacy Policy, Acceptable Use Policy, and any other referenced policies are the entire agreement between you and Jamdesk. If any provision is unenforceable, the rest remains in full effect.

You cannot assign these Terms without our written consent. We may assign them freely, including in a merger, acquisition, or asset sale. Our failure to enforce a provision is not a waiver.

Neither party is liable for failures caused by events beyond reasonable control, including natural disasters, war, terrorism, or internet outages. All rights and remedies under these Terms are cumulative. These Terms do not create third-party beneficiary rights.

Contact

Notices to you go to your Account email. Notices to us go to legal@jamdesk.com.

Questions? Email legal@jamdesk.com or visit www.jamdesk.com.

Even Flow Solutions, LLC
Operating as Jamdesk